1. Orders
Orders are processed by The Craft Workshop and correspondence regarding order should be made to sales@thecraftworkshop.ie
2. Security
For added security your credit card details are never taken by our server and never stored on our server. They will be taken securely by Paypal, whose payment process employs standard SSL (Secure Sockets Layer) technology to ensure that your online transaction is secure. Your credit card details are encrypted for travel over the Internet, ensuring that it is unreadable by anyone else, which means a higher level of security and peace of mind for customers who would like to order over the internet.
3. Delivery
On receipt of payment all items purchased will be dispatched within 3 working days. If your chosen item is out of stock we contact you by e-mail and advise you of earliest availability. All our goods are dispatched by An Post and normally take 5 working days for delivery.
4. Insurance
We cover the cost of insurance in full until you receive the goods. Please contact us within 24 hours of receipt if there are any breakages. Damaged/ faulty goods must be returned within 5 working days.
5. Errors in Information
We endeavour to provide correct information at all times, however, mistakes may occur and we can only be as good as the information given to us by the manufacturer. Should there be an error, The Craft Workshop can take no responsibility for the consequent circumstances beyond rectifying the error..
6. Refund & Return Policy
- Refunds will be given for faulty or damaged goods.
- Refunds for purchases made through Paypal will be issued as a credit to that same account after inspection of returned products.
- Refunds for purchases made by cheque/postal order will be paid by refund cheque after inspection of returned products.