What do I do if an item I order is not suitable or not what I expected?
Simply return the item to us within 5 days and we will give you a refund of the goods value or exchange it for you. Items should be in their original packaging and in resale-able condition. Please include a letter with your details, customer reference number to ensure that we are able to carry out your instructions or contact you in the event of any query. Please state why you are returning the item and whether you would like a refund or an exchange. We strongly recommend that you obtain proof of dispatch when returning items in case they get lost.
How will I know if something is out of stock?
A message will appear next to the product explaining that the item is out of stock and will also give an approximate date when we expect to receive more stock of that item. If an item is discontinued an appropriate message will be displayed.
How soon can you get my order to me?
Standard Delivery Service
We aim to deliver your order within 3 working days should the items be in stock. We will use An Post as are delivery service. Cost is 6.00 euro.
Will I have to sign for my parcel?
Yes. The carrier will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 6pm Monday to Friday.
What happens if I am not in when your carrier arrives?
Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.
Are the ‘special offers’ listed on the website only available to purchase online?
Yes. A product that appears in the ‘special offers’ section is only available at the displayed price when purchased online. From time to time we also offer additional discounts for purchases online.
When placing my order over the internet, how will I know if it has gone through correctly?
You should receive an email confirmation with your unique order reference number within 24 hours of your order. If, for any reason you don’t receive an email confirmation from us and need re-assurance, you may want to contact us at sales@thecraftworkshop.ie, by telephone: 087-4160822 (Evelyn), we will be able to confirm the status of your order, and advise you accordingly.
What should I do if I experience problems on the website?
If you encounter any problems via our website which you feel we need to be made aware of, you should contact us at 087 416 0822 (Evelyn) immediately or alternatively by email: sales@thecraftworkshop.ie, stating what the actual problem is, and where on the website this occurs. We will investigate the problem as soon as possible and advise you accordingly.
Will I be able to amend my web order once it has been submitted?
Once your web order has entered the processing cycle, we cannot accept changes. Order changes cannot be accepted via the Internet. If you need to make a change, please contact customer services asap on 087 416 0822 (Evelyn). Please have your web order number ready when you call.
Do you have a catalogue?
No. We are changing and introducing new product and projects on a regular basis. All are products and projects are online with pictures, descriptions, methods and ideas.
How can I pay for my order?
If using PayPal, complete your order, proceed to checkout and fill in your details. Then proceed to Pay Pal payment method.
If paying by cheque or postal order, print off your order to accompany your cheque/postal order along with Euro 6.00 for an post delivery charges or Euro 12.00 for courier. Include your name, and address and post it to the: The Craft Workshop, 17 Bellevue Park, Booterstown, Co Dublin.
Product Information, Discounts
I want to order more of a product than you seem to have in stock is this possible?
We order from our suppliers on a regular basis. If there is a particular product youd like in larger quantities, please just contact us at sales@thecraftworkshop.ie.
Do you offer discounts for large orders, schools, or craft groups?
Only for orders exceeding €250.00 in value. In these cases, contact us at sales@thecraftworkshop.ie.
What is Paypal?
PayPal is a safe, secure method of making payments. You can pay for items you buy on The Craft Workshop website as well as on hundreds of other retail websites, or you can use PayPal to send money quickly and safely to anyone with an email address.
You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account. Once you sign up for a PayPal account, you just need to select PayPal as your payment method when you shop online. We accept PayPal and show the PayPal logo at our checkout. You will be asked to log in to your account with your email address and password to confirm the payment. PayPal never shares your financial information with sellers or retailers. It’s free to sign up for a PayPal account. Fees are paid by the retailer.